Case Study: Surrey Fire Services

When the alarm goes out, 911 dispatchers in Surrey, British Columbia, have less than 6 minutes to get a team of firefighters to the scene.

The fire department’s dedicated Telco line network was outdated and inefficient at handling the number of calls coming in from this fast growing metropolitan area.

Metric Systems Corporation designed a tailored system that effectively networks the region’s 17 fire halls across 130 square miles. The system integrates a range of radio equipment and technologies, ensuring that calls trigger action almost immediately.

Key features of the system include:

• Wide-area operation covering over 130 square miles TCP/IP, 900 MHz infrastructure network
• Plug-and-play replacement for dedicated 2400 baud line to 19.2 Kbps
• No change to existing PSAP or dispatch software
• In operation for 10 years

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