What Our Customers Are Saying

MSC | April 19th, 2010 - 2:57 PM

Every wireless communications project is different.

At Metric Systems Corporation, we work hard to meet your technical and business needs. Our goal is to solve your networking problems and deliver a system that is reliable, secure and performs at or beyond your expectations.

See what our customers say about working with MSC:

Jeff Estes
CBP-OIT Project Manager
U.S. Customs and Border Patrol, Arizona

“The challenge to provide connectivity to the most inaccessible CBP [U.S. Customs and Border Patrol] sites in the United States presented a unique set of circumstances for our new Arizona network.

MSC was able to provide a unique and resilient solution tailored around our missions. Our requirement presented no other true or like comparisons, and our expectations were met with a reliable, frequency agnostic, easily deployable and low cost solution set.

Of all these features, the ability to support numerous SCADA, telephony, LMR, and other unique mission requirements was key.”

Tim O’Neill
Systems Manager
Usibelli Coal Mine, Alaska

“The challenge for our engineers is to communicate in real time with mining operators in the field.

The network Metric Systems developed feeds real-time production data from our Bucyrus® 1300W Dragline Excavator, via a wireless relay site, directly to computer screens in our head office. This allows engineers to analyze production on-the-fly and let operators know when to change their approach.

Metric Systems Corporation has been very supportive. Extreme weather conditions mean that we sometimes have trouble maintaining our wireless links. Your engineers have worked hard to resolve this problem.

Your wireless system has worked well for the past few years, and we plan to expand it to other equipment in the field.”


Robert (Bob) L. Davis
Senior Electrical/Electronic Technician
San Diego County Water Authority, California

“Sixty seconds to dispatch, sixty for the crew to assemble, and four minutes travel time – the difference between life and death. Dispatchers have just minutes from the time a call comes in to the time firefighters need to be at the scene.

Our network for alerting fire halls was outdated, and we knew it wouldn’t meet our growing needs. Metric Systems designed a system that networks our 17 firehalls – allowing our call center to reach and dispatch firefighters almost immediately across the 130-plus square miles that we serve.”


Len Garis, Fire Chief
Surrey Fire Services, British Columbia

I believe the best way to measure a company’s performance is by gauging customer satisfaction — we are completely satisfied with the system that Metric Systems delivered.”

“We had a networking situation that was best served by a wireless approach. The terrain in San Diego County is dry and mountainous at best, and we needed to provide high-speed, 2 mbps, full-duplex connectivity between our Central Automation Center and remote sites 12 and 35 miles away.

Metric Systems Corporation designed a system that met our data transfer requirements, and coordinated the installation and test process with our third-party contractors. There were a number of unexpected snags during installation, but Metric Systems engineers worked through these situations, delivering a system that greatly exceeded our expectations and specifications.

Case Study: Usibelli Coal Mine

MSC | April 11th, 2010 - 10:19 AM

Usibelli Coal Mine, Inc. is a Healy, Alaska, operation that provides coal to a range of North-American energy providers.

The region’s climate and topology often make it hard for engineers to be on site. The company had devised a SCADA information management system to provide real-time, 24/7 monitoring of their major dragline operations. What was missing was a way to transmit that data to the company’s head office.

Metric Systems Corporation developed a mobile wireless networking system based on our packaged Mavric™ Explorer and RAMM™ 2000 solutions. The system transmits data via a relay (repeater) station to the control office, allowing Usibelli engineers to make split-second decisions and adjust practices out in the field as necessary.

Key features of the system include:

  • Unlicensed 900 MHz/2.4 GHz operation
  • End-to end Ethernet connectivity
  • Conversion of non-Ethernet data to Ethernet/IP compatible data
  • 100 % 24/7 system monitoring
  • Cold temperature survivability -40°C to 85°C operation
  • Vibration resistant
  • Expandable to multiple remote vehicles/platforms (trucks, portable units, etc.)
  • Throughput of 115 Kbps

Coal Mine Network Configuration